Carbon Neutral Shipping + Free Shipping On U.S. Orders Over $60

We Are Here To Help

General Inquiries

What are your hours of operation?

Lochtree is located in Massachusetts and on Eastern Standard Time. Our office is open from 9.00 am - 5.30 pm Monday through Friday. You can reach us via telephone at 617-302-6078 or by email at

Where is Lochtree located?

Lochtree is based out of Newton, Massachusetts.

Questions About My Order

How do I track my order?

The tracking information for your package will be emailed to you automatically when your order is processed.

Do you ship internationally?

Yes, we do ship internationally, but do not process international orders directly through our website so that we may identify the most sustainable way to ship to your country. If you are interested in placing an order, we are here to help. Please contact us at so that we may assist you.

Returns And Exchanges

What is your refund policy?  

At Lochtree our goal is to exceed expectations with our products and services.


If you are not satisfied with your purchase, please contact us at We would be more than happy to discuss your concerns and work to identify a resolution.


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